Legal

**Upholstery Services Policy**

Upholstery services offered by our company involve the professional assessment, repair, and revitalization of vintage and historically significant furniture. We understand the sensitive and often personal nature of these pieces, and we are dedicated to maintaining the highest standards of confidentiality and care. Any personal or identifying information provided by clients—including contact details, photographs, provenance documentation, or descriptions of the furniture—will be collected and stored solely for the purpose of delivering upholstery services, facilitating communication, ensuring the security of client property, and complying with applicable legal or insurance requirements.

**1. Collection and Use of Information**

When engaging our upholstery services, clients may be asked to provide personal and project-related information, including but not limited to: full name, address, phone number, email address, photographs or descriptions of the furniture, provenance or ownership documentation, and any relevant insurance or valuation records. This information is collected primarily to assess, plan, and execute upholstery work, as well as to maintain clear and accurate communication throughout the process.

**2. Confidentiality and Client Privacy**

We treat all personal and project information as confidential. We are committed to protecting client privacy and ensuring that any data or documentation shared with us is used solely for the intended upholstery purpose. We do not disclose any personal or project-related information to external parties except in the following situations:

– When disclosure is necessary to complete the service (e.g., third-party upholsterers, shippers, or insurers),
– When legally required by a subpoena, court order, or governmental authority,
– When the client provides express written consent.

**3. Data Retention and Security**

All personal and project-related data are stored securely, both digitally and physically, and retained only for as long as necessary to fulfill the purposes for which they were collected or as required by applicable laws and regulations (e.g., tax, insurance, or audit purposes). We utilize secure systems with restricted access, encrypted storage where appropriate, and physical protections for any items or paper documents in our care.

Upon completion of services, clients may request the deletion or anonymization of their personal information unless we are legally required to retain it.

**4. Third-Party Involvement**

In some cases, we may collaborate with trusted third-party specialists such as subcontracted upholsterers, logistics providers, or appraisers to complete upholstery work. These parties are carefully vetted and bound by confidentiality agreements or professional standards prohibiting the misuse or disclosure of client information. We ensure that all third-party partners adhere to data protection obligations consistent with this policy.

**5. Intellectual Property and Documentation**

Photographs, condition reports, or documentation produced as part of the upholstery process may be retained for internal records, training, or insurance purposes. Clients maintain ownership of any original materials and personal documents provided. We will not use photographs of clients’ properties for marketing or publication without the client’s explicit, written consent.

**6. Insurance and Liability**

While we take every reasonable precaution to ensure the safe handling and restoration of furniture, clients are encouraged to carry insurance coverage on valuable items during the upholstery process. Our liability for damage or loss is limited to the terms specified in our service agreement or as required by law. Any disputes arising from upholstery work will be subject to the jurisdiction and dispute resolution provisions outlined in our Terms and Conditions.

We do not sell, rent, or disclose client information to third parties unless legally obligated or with the express consent of the client. All digital and physical records related to upholstery work are safeguarded using appropriate security measures to prevent unauthorized access, alteration, or disclosure. By engaging our services, clients acknowledge and consent to the collection and use of personal information as described in this policy. For questions or concerns regarding data handling or privacy in connection with our upholstery services, clients are encouraged to contact us directly.

Our upholstery services are designed to preserve the style and comfort of each piece while respecting the privacy and rights of our clients. We recognize that many furniture items hold personal, historical, or financial significance. Accordingly, all items entrusted to us will be handled with the highest level of care, discretion, and professionalism. Any information shared with us is treated as confidential and is only used for purposes directly related to the upholstery project, such as project planning, insurance verification, customer support, or legal compliance.

We implement reasonable security measures to protect both the physical items and client data from unauthorized access, loss, or misuse. Digital records are stored on secure servers, and access to personal or project information is limited to authorized personnel who require such access to perform their duties.

By engaging our upholstery services, you acknowledge and agree to the collection and use of information as described in this policy. If you have any questions about how your information is used or stored, or if you would like to make a data request, please get in touch with us through the methods provided on our website or in your service agreement.